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Right of Withdrawal

Right of withdrawal (also see §4 in our General terms and Conditions)

Please help us to avoid unnecessary costs and always start the process to return goods in your customer account.

(1) You have the right to withdraw from this contract within 30 days without giving reasons. The period of revocation begins on the day on which you or a third party appointed by you which is not a carrier has taken possession of the goods or, in the case of partial deliveries, the goods of the last delivery.

(2) To exercise your right of withdrawal you must contact us (businesshemden.com GmbH, Gewerbestr. 15, 84371 Triftern, Germany, Telefon +49 (0)8563-2088 Telefax +49 (0)8563 976927, Mail: info[@]businesshemden.com) by means of a clear statement (eg a letter, facsimile, telephone or email) stating your decision to withdraw from this contract. You can use the sample revocation form given here.

(3) In order to keep the period of revocation it is sufficient that you send the notification of the exercise of the right of 
revocation before the end of the revocation period.

(4) Non-private persons (companies, associations, non-profit organizations ...) have no right of return according to the 
statutory right of revocation within the meaning of § 312 b (1) sentence 1 German BGB. The invoice address stated by you when placing the order is decisive.

(5) Exclusion from the right of withdrawal: In accordance with § 312g (2) German BGB the following goods are excluded from the revocation and are not subject to the right of return:

• Products which are not prefabricated and whose production is subject to an individual definition or customization by the consumer or which have been clearly tailored to the personal needs of the consumer, in particular by means of our alteration services or embroideries on customer request.

• The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery. This applies in particular to underwear.

(6) Prerequisite for exercising the right of return is that you have only worn / tested the goods as a fitting-in like in an 
offline store and that you return the goods completely, in their original condition, without damage in the original sales 
packaging. If the returned goods are

• not complete

• not intact in their original state (for example with spots, holes or cracks, already worn or already washed)

• in a very crumpled state (for example by sending a shirt or blouse in too small a bag, a small box or a small shipping bag smaller than the shirt or the blouse in original packaging

• not returned including the complete, unharmed original packaging material (for example manufacturer labels, size label, collar inserts, without the middle cardboard with article number, without or with harmed manufacturer packaging)

we reserve the right to withhold an expense allowance of at least EUR 5 and a maximum of the purchase price per article for restoring the original condition of the products. If the original condition can not be restored we reserve the right to reject the return alltogether and to return it to the customer at the customers expense.

(7) Furthermore, we reserve the right not to accept and reimburse returned goods that exceed common household quantities but instead to return them to the customer at the expense of the customer.

Consequences of withdrawal (also see our General terms and Conditions)

(1) In the case of a withdrawal from the contract the services received at both ends shall be returned. If you revoke the 
contract we will pay you back all the payments we have received from you including the cost of delivery (except for the 
additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days starting from the date on which the notice of revocation of this contract has been received by us. For such repayment we will use the same means of payment you used in the original transaction unless you have expressly agreed otherwise. In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proven that you have returned the goods, whichever is earlier.

(2) You have to send or bring the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract to

businesshemden.com GmbH
Content: Withdrawal
Gewerbestr. 15
84371 Triftern
Germany

You are within this period if you hand over the goods before the end of the deadline of 14 days to the carrier.

(3) In case that the goods can not be shipped entirely or partly or only in defective condition the customer shall pay us 
compensation. 

If the returned goods are

• not complete

• not intact in their original state (for example with spots, holes or cracks, already worn or already washed)

• in a very crumpled state (for example by sending a shirt or blouse in too small a bag, a small box or a small shipping bag smaller than the shirt or the blouse in original packaging

• not returned including the complete, unharmed original packaging material (for example manufacturer labels, size label, collar inserts, without the middle cardboard with article number, without or with harmed manufacturer packaging)

we reserve the right to withhold an expense allowance of at least EUR 5 and a maximum of the purchase price per article for restoring the original condition of the products. If the original condition can not be restored we reserve the right to reject the return alltogether and to return it to the customer at the customers expense.

(4) In principle the customer has to bear the return costs regardless of the value of the goods. Within Germany, we will 
voluntarily accept the cost of returning goods worth more than 40 Euros if you use our return service, which is offered to you in your customer account. In order to receive the paid return label from us you must specify a return reason on the return form in the customer account and print and use the return label for the return shipment provided by our shipping service provider (also accessible via the customer account). If you do not have a printer, if you have trouble downloading the return label, or if you need a new return label, you can request it via our customer service.

We do not bear any return costs for returns outside Germany.

Not prepaid returns will not be accepted.

(5) Promotional coupon codes and right of withdrawel: if the right of withdrawel is excercised by the customer or all or a part of the ordered goods are returned by the customer we will not pay out the value of a promotional coupon used at the order, nor will we pay interest rates for the coupon value. There will be no refund for a promotional coupon value if ordered goods are returned.

If a promotional coupon code was applied at an order we reserve the right to invoice to you the original price of the goods you keep in case as a consequence of your withdrawel the total order value decreases below the minimal order value conditional for the used promotional code or if the total order value decreases below the value of the promotional code.