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Right of Withdrawal

Revocation instruction (also see §4 in our General terms and Conditions)

Please help us to avoid unnecessary costs and always start the process to return goods in your customer account.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last part shipment or the last item.

In order to exercise your right of withdrawal, you must inform us (businesshemden.com GmbH, Gewerbestr. 15, DE-84371 Triftern Germany, Phone +49 (0)8563-2088,Telefax +49 (0)8563 976927, Mail: info[@]businesshemden.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will cover the return shipping costs for returns from Germany for goods worth more than 40 euros. Please use our return service, which is offered to you in the customer account or under "Returns, exchanges and complaints" (you will find the link at the bottom of the online store). Enter the reason for return on the return form. Then you can print out and use the return label for the return shipment by our shipping service provider. If you do not have a printer available, have difficulty downloading the return label, or need a new return label, you can also request one through our customer service. For returns from other countries and for goods worth up to 40 euros, you bear the cost of return. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

 


Download sample withdrawal form


There are legal exceptions to the right of withdrawal (§ 312g BGB). We have marked the offers where the right of withdrawal is excluded and where we would like to invoke this for you accordingly, if applicable.