Hotline: +49 (0) 8563-2088
over 70.000 satisfied customers
free shipping (GER)
15+ years of excellent service

General Terms and conditions

§ 1 Contractual partners

The following terms and conditions apply to all business relations between you (customer) and us (seller), businesshemden.com GmbH. We are your contractual partner.

Information about the seller and the contractual partner:

businesshemden.com GmbH
Gewerbestr. 15
84371 Triftern
Germany
Telefon +49 (0)8563-2088
Telefax +49 (0)8563 976927
Mail: info[@]businesshemden.com 
Internet: https://businesshemden.com

§2 Conclusion of contract

(1) Our offers are non-binding. We reserve the right to make technical changes within a reasonable scope.

(2) The presentation of the products in our online shop do not constitute a legally binding offer. With your order you submit a binding offer to conclude a purchase contract. However, a contract has not been concluded at this time. The order confirmation sent by us to you by email immediately after ordering does not represent acceptance of your offer but is only intended to inform you that your order has been received by us. A purchase contract is not concluded until we send the ordered product to you.

§ 3 Scope of application

(1) Our goods and other services offered in our online shop (eg alteration services, embroideries) are intended exclusively for customers as consumers. Consumers within the scope of these general terms and conditions shall be any natural person who does not conclude the contract for self-employed business purposes (within the meaning of § 13 German BGB), as well as entrepreneurs (as a natural or legal person) and non-incorporated firms capable of holding legal rights that pursue their commercial or independent professional activities.

(2) We offer the presented articles exclusively in common household quantities unless other information is given in the product description.

(3) Differing terms and conditions of the consumer are not valid. Acceptance of differing terms and conditions are only valid after written confirmation by us.

§4 Right of withdrawal

Please help us to avoid unnecessary costs and always start the process to return goods in your customer account.

(1) You have the right to withdraw from this contract within 30 days without giving reasons. The period of revocation begins on the day on which you or a third party appointed by you which is not a carrier has taken possession of the goods or, in the case of partial deliveries, the goods of the last delivery.

(2) To exercise your right of withdrawal you must contact us (businesshemden.com Gmbh, Gewerbestr. 15, 84371 Triftern, Germany, Telefon +49 (0)8563-2088, Telefax +49 (0)8563 976927, Mail: info[@]businesshemden.com) by means of a clear statement (eg a letter, facsimile, telephone or email) stating your decision to withdraw from this contract. You can use the sample revocation form given here.

(3) In order to keep the period of revocation it is sufficient that you send the notification of the exercise of the right of 
revocation before the end of the revocation period.

(4) Non-private persons (companies, associations, non-profit organizations ...) have no right of return according to the 
statutory right of revocation within the meaning of § 312 b (1) sentence 1 German BGB. The invoice address stated by you when placing the order is decisive.

(5) Exclusion from the right of withdrawal: In accordance with § 312g (2) German BGB the following goods are excluded from the revocation and are not subject to the right of return:

• Products which are not prefabricated and whose production is subject to an individual definition or customization by the consumer or which have been clearly tailored to the personal needs of the consumer, in particular by means of our alteration services or embroideries on customer request.

• The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery. This applies in particular to underwear.

(6) Prerequisite for exercising the right of return is that you have only worn / tested the goods as a fitting-in like in an 
offline store and that you return the goods completely, in their original condition, without damage in the original sales 
packaging. If the returned goods are

• not complete

• not intact in their original state (for example with spots, holes or cracks, already worn or already washed)

• in a very crumpled state (for example by sending a shirt or blouse in too small a bag, a small box or a small shipping bag smaller than the shirt or the blouse in original packaging

• not returned including the complete, unharmed original packaging material (for example manufacturer labels, size label, collar inserts, without the middle cardboard with article number, without or with harmed manufacturer packaging)

we reserve the right to withhold an expense allowance of at least EUR 5 and a maximum of the purchase price per article for restoring the original condition of the products. If the original condition can not be restored we reserve the right to reject the return alltogether and to return it to the customer at the customers expense.

(7) Furthermore, we reserve the right not to accept and reimburse returned goods that exceed common household quantities but instead to return them to the customer at the expense of the customer.

§5 Consequences of withdrawal

(1) In the case of a withdrawal from the contract the services received at both ends shall be returned. If you revoke the 
contract we will pay you back all the payments we have received from you including the cost of delivery (except for the 
additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days starting from the date on which the notice of revocation of this contract has been received by us. For such repayment we will use the same means of payment you used in the original transaction unless you have expressly agreed otherwise. In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proven that you have returned the goods, whichever is earlier.

(2) You have to send or bring the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract to
businesshemden.com GmbH
Betreff: Widerruf
Gewerbestr. 15
84371 Triftern
Germany

You are within this period if you hand over the goods before the end of the deadline of 14 days to the carrier.

(3) In case that the goods can not be shipped entirely or partly or only in defective condition the customer shall pay us 
compensation. 

If the returned goods are

• not complete

• not intact in their original state (for example with spots, holes or cracks, already worn or already washed)

• in a very crumpled state (for example by sending a shirt or blouse in too small a bag, a small box or a small shipping bag smaller than the shirt or the blouse in original packaging

• not returned including the complete, unharmed original packaging material (for example manufacturer labels, size label, collar inserts, without the middle cardboard with article number, without or with harmed manufacturer packaging)

we reserve the right to withhold an expense allowance of at least EUR 5 and a maximum of the purchase price per article for restoring the original condition of the products. If the original condition can not be restored we reserve the right to reject the return alltogether and to return it to the customer at the customers expense.

(4) In principle the customer has to bear the return costs regardless of the value of the goods. Within Germany, we will 
voluntarily accept the cost of returning goods worth more than 40 Euros if you use our return service, which is offered to you in your customer account. In order to receive the paid return label from us you must specify a return reason on the return form in the customer account and print and use the return label for the return shipment provided by our shipping service provider (also accessible via the customer account). If you do not have a printer, if you have trouble downloading the return label, or if you need a new return label, you can request it via our customer service.

We do not bear any return costs for returns outside Germany.

Not prepaid returns will not be accepted.

§6 Prices, payment terms and reservation of title

(1) Unless agreed otherwise the prices applicable on the day of conclusion of the contract and contained in the online shop www.businesshemden.com shall apply. Despite our greatest efforts it may happen that individual products in our catalog are presented with the wrong price. We will check the prices when we process your order. If a product is priced with an incorrect price and the correct price is higher than the price on the website we will contact you before shipping the goods to ask you if you want to buy the product at the correct price or cancel the order. We reserve the right to change prices, to make technical changes, and deviations from illustrations and specifications.

We have the right to combine several individual orders of the same customer to the same delivery address.

Special offers and promotions are limited and are subject to availability as long as stock lasts. In no case can several 
discounts, special conditions or promotion offerings be combined.

(2) When buying on account, the purchase price must be paid no later than 10 days after invoicing.

(3) Payments can generally be made by credit card, prepayment, PayPal, direct transfer and cash on delivery. Cash on delivery is only possible within Germany. In the case of payment by cash on delivery, a fee of € 6.00 is payable by the consumer. Payment on account is possible on request. We reserve the right to carry out a credit assessment by Schufa. We reserve the right to exclude payment types in individual cases.

(4) The purchaser is entitled to offset only if its counterclaims have been confirmed by final court judgement or have been recognized by us.

(5) The goods remain our property until the payment is completed. In the event of our customer being in delay with a payment we may set a reasonable deadline for the payment. After fruitless expiration of the period of grace, we shall be entitled to withdraw from the contract and claim back the goods.

§ 7 Promotional coupons and redemption

(1) Promotional coupons are coupons that are not bought by a customer but provided to a customer as part of a promotional campaign for a defined period. Promotional coupons thereby are purly promotional provisions.

(2) Promotional coupons are only valid during the stated period and can only be redeemed once within one order transaction. Certain brands may be excluded from a promotional coupon activity. Promotional coupons can not be used for buying gift cards but only for buying other physical goods. Please note that promotional codes might be tied to a conditional minimum order value.

(3) The value of the ordered goods must be at least as high or exceed the value of the promotional coupon. A difference to a higher order value can be paid with the provided means of payment. We will not pay out the value of a promotional coupon used at the order, nor will we pay interest rates for the coupon value. There will be no refund for a promotional coupon value if ordered goods are returned.

(4) Promotional coupons can only be redeemed before finishing the order transaction. A later redemtion is not possible. Promotional coupons can not be assigned to a third party. Multiple promotional coupons can not be combined unless stated otherwise in the conditions of the promotional activity.

(5) If a promotional coupon code was applied at an order we reserve the right to invoice to you the original price of the goods you keep in case as a consequence of your withdrawel the total order value decreases below the minimal order value conditional for the used promotional code or if the total order value decreases below the value of the promotional code.

§ 8 Shipping, delivery and duties

(1) The shipping costs may vary depending on the delivery adress, the type of delivery and the different nature of the order. Information about the shipping costs can be found on the shipping costs page.

(2) We deliver the goods to the delivery address indicated by the customer in the order, unless otherwise agreed. Partial 
deliveries are permitted. The mentioned delivery dates as well as delivery and performance periods are non binding. On the businesshemden.com website you will find information on the availability of products (eg on the respective product details page). All information regarding availability, shipping or delivery of a product is merely indicative and approximate. They do not constitute binding or guaranteed delivery or delivery dates. Binding agreements of delivery and performance periods as well as delivery dates require the written form.

(3) If you order products at businesshemden.com for delivery outside the EU, customs duties and taxes may apply. These are collected when the package reaches the designated destination. Any additional fees for customs clearance must be borne by you. businesshemden.com has no influence on these charges. Customs regulations vary widely from country to country. Contact your local customs authority for more information.

§ 9 Transfer of risk

If the buyer is a consumer the risk of accidental loss and accidental deterioration of the goods passes to the buyer with the handover of the goods to the buyer. If the buyer is a company the risk of accidental loss and accidental deterioration of the goods passes to the buyer with handover of the goods to the carrier.

§ 10 Warranty

(1) If the buyer is a consumer then he initially has the choice whether the subsequent performance should be carried out through subsequent improvement, supplementary performance or replacement delivery. However, we are entitled to refuse the type of supplementary performance selected if this is only possible with disproportionate costs and the other type of supplementary performance remains without significant disadvantages for the consumer. If the supplementary performance fails, the customer can, as a matter of principle, opt-out at his choice or withdraw from the contract. In the case of slight defects the customer is not entitled to withdraw.

(2) If the buyer is a copany, we shall, as a matter of our choice, make a warranty by remedying or replacing the defect. 
Entrepreneurs must notify us of obvious defects within a period of two weeks after receipt of the goods in writing. Otherwise the assertion of warranty claims is excluded. The timely dispatch shall be sufficient to observe the deadline. The company buyer has the full burden of proof for all claims.

§ 11 Data protection

We will only collect, process and store all personal data you provide to us in accordance with the provisions of the German Data Protection Act. The use of your personal data is necessary to process the contract concluded with you. Any further use requires your expressed consent.

§ 12 Platform for online dispute resolution

Under current law, we are obliged to inform consumers about the existence of the European Online Dispute Resolution Platform, which can be used to settle disputes without the need for a court to intervene. The European Commission is responsible for setting up the platform. You can find the European Online Dispute Resolution Platform here: http://ec.europa.eu/odr

§ 13 Final provisions

(1) German law shall apply exclusively under the exclusion of the UN purchase law. For you as a consumer, this choice of law applies only to the extent that this does not remove mandatory consumer protection regulations from the state in which you as a consumer are habitually resident at the time of your order.

(2) Should individual provisions of these general terms and conditions be or become invalid or ineffective, the validity of the remaining terms and conditions shall remain unaffected thereby.